Terms of service
1. Scope and contracting party
1.1 These General Terms and Conditions (GTC) apply to orders placed in the sapori.world online shop, in the version in force at the time of the order.
1.2 The customer's contracting party is Sapori e Gusti Sagl, registered office: Via Cantonale 39, 6948 Porza; postal and warehouse address: Strada Vecchia 33, 6717 Torre (Blenio), Switzerland.
1.3 The GTC form an integral part of the contract between Sapori e Gusti and the customer. Deviating provisions are binding only if expressly accepted in writing by Sapori e Gusti. The customer's own terms are not recognised.
1.4 The offer is addressed exclusively to persons and companies resident or established in Switzerland with a delivery address in Switzerland.
2. Ordering and conclusion of contract
2.1 The customer selects items and adds them to the cart.
2.2 By clicking «Pay now» the customer makes a binding offer to purchase and accepts these GTC.
2.3 The automatic confirmation email confirms receipt of the order but does not yet constitute acceptance.
2.4 The contract is concluded with Sapori e Gusti's order confirmation by email or, at the latest, when the goods are shipped.
2.5 If ordered goods are unavailable, Sapori e Gusti may decline the order in whole or in part. The customer is informed by email and any amounts already paid are refunded.
2.6 In case of force majeure or for reasons not attributable to Sapori e Gusti, it may withdraw from the contract in whole or in part and refund amounts already paid. Further claims are excluded.
3. Delivery
3.1 Items are shipped directly by producers and partners. Delivery usually takes 2–5 working days; times are indicative. If a deadline is not met, the customer may withdraw from the contract for the goods not shipped after a written grace period of at least 10 days.
3.2 Delivery is to Switzerland only. The customer is informed of shipment by email. Visible transport damage or missing items must be reported to the carrier on delivery; non-visible ones within 5 days to info@sapori.world (for fresh products within 24 hours, with a photo).
3.3 The customer must accept the shipment. If a shipment cannot be delivered for reasons attributable to the customer, Sapori e Gusti may charge the resulting costs.
3.4 Risk passes to the customer when the goods are handed over to the carrier. Rights for damaged or non-conforming goods under section 3.2 and the Refund Policy remain reserved.
4. Prices and payment
4.1 All prices are in Swiss francs (CHF), VAT included.
4.2 Shipping costs are shown separately at checkout.
4.3 Payment is due when the order is placed.
4.4 Accepted payment methods: Visa, Mastercard, TWINT, Apple Pay, Google Pay, Shop Pay, Klarna and, soon, PostFinance Card and PostFinance Pay. Payments are processed securely by Shopify Payments and PostFinance Checkout (PCI DSS certified, 3-D Secure).
5. Returns and right of withdrawal
5.1 Non-perishable items may be returned within 14 days of delivery, unused and in intact original packaging, under the conditions of the Refund Policy. Returns must first be announced to info@sapori.world.
5.2 Fresh and perishable products (e.g. fish, caviar, truffle, pesto) are excluded from change-of-mind returns. For damaged or non-conforming products the Refund Policy applies.
5.3 Sale items and shipping costs are not refundable.
6. Data protection
6.1 Sapori e Gusti processes the customer's personal data in accordance with Swiss data protection law.
6.2 Details are described in the sapori.world Privacy Policy.
7. Final provisions
7.1 If any provision of these GTC is invalid, the remaining provisions remain valid.
7.2 Swiss law applies exclusively, excluding the Vienna Convention (CISG).
7.3 For disputes with non-consumer customers, the place of jurisdiction is the registered office of Sapori e Gusti. Consumers may sue at their own domicile or at the registered office of Sapori e Gusti; Sapori e Gusti sues at the customer's domicile.